Austin 3-1-1
Your first point of contact with the city of Austin
Published on: September 25, 2019
Interior of Austin 3-1-1 building with logo on wall and woman walking
Austin 3-1-1 is the city’s call center providing citizens with uncomplicated access to citywide services and information. It all starts by dialing 3-1-1 or 512-974-2000. The goal? To provide the best customer service, make Austin a safer community, and the most livable city in the country.



Austin 3-1-1 Your All Day Any Day Information Center

24-hours 7-days a week Austin 3-1-1 ambassadors are standing by to take citizen calls.  Each year ambassadors handle over one million calls ranging from non-emergency situations to general city information. What can you report?  Here’s a few examples:

  •   Police Non-Emergency Issues
  •   Vehicle Abatement
  •   Illegal Dumping
  •   Missed Garbage
  •   Loose Dogs
  •   Graffiti Removal
  •   Food Complaints
  •   Code Violation
  •   Noise Complaints
  •   Pothole/Sidewalk Repair
  •   Water Waste
  •   Weeds/Grass Over 12 Inches

Ambassadors are also trained to identify emergency calls that need to be transferred immediately to 9-1-1. No matter the situation these ambassadors are the first point of contact for residents.

What happens next?  After Austin 3-1-1 ambassadors take in all the information needed for the Service Request, it’s immediately sent over to the appropriate city department where staff will review, investigate, and work on taking care of the problem or situation.

If a caller does not speak English, no problem! Austin 3-1-1 is able to engage with an interpretation service that has access to over 200 languages.


Report Via Austin 3-1-1 Mobile App

Don’t have time to call Austin 3-1-1? Submit your service request fast and easy with the Austin 3-1-1 mobile app. You’ll find the service request you’re looking for and fill out the information. The smart phone app is equipped with several features helping citizens report concerns within the City of Austin. One feature allows you to upload pictures of the situation that will be included with the report.  This information is then immediately sent to the appropriate city department to review investigate and work the issue.

Updates were recently made to the mobile app and new Services Requests were added for citizens to choose from.  The app available for Android and iOS averages 800 downloads monthly. Users can download the app from the Google Play Store or iTunes Store.


Other Ways to Report

Online Service Request: Dialing 3-1-1 or using the mobile app are just a few ways to contact them and submit a complaint.  You can also complete a Service Request online for many City of Austin services.  You can also check the status of any 3-1-1 Service Request for an update.

Email: You may also share your concerns comments or compliments by sending them an email at


austin 311


Give Them A Call

What started as police non-emergency line for the City of Austin in 2001 has grown with the city’s population and today serves the thousands of citizens and visitors of Austin year-round. Austin 3-1-1 strives to make Austin safer and more livable but they can’t do it without the concerns and feedback of Austinites. Call, email, or use the Austin 3-1-1 mobile app today and let’s make Austin better, together.